02:26 pm
August 13, 2024
For call center customers, a great experience starts with skilled, efficient, experienced agents. Most agents need access to multiple channels and apps simultaneously: internal interfaces like a CRM and knowledge base as well as external engagement channels like social media and web chat accounts.
02:17 pm
August 13, 2024
Across industries, IT leaders’ top priorities include eliminating unnecessary expenses, boosting efficiency and generating revenue through improved customer experiences. Implementing a unified communications platform like RingCentral’s can help businesses modernize their practices and realize these goals.
02:15 pm
August 13, 2024
According to a Forrester report, RingCentral’s unified communications as a service (UCaaS) and contact center as a service (CCaaS) solutions result in improved customer experiences and cost savings for businesses. In addition, the study found that businesses using integrated UCaaS and CCaaS platforms benefited more compared to those that used separate unified communications and contact center platforms.
02:13 pm
August 13, 2024
According to an IQVIA study, U.S. patients made 10 times more digital health visits in March 2021 than March 2020, showing that patients have come to appreciate telehealth’s speed and service. Adopting omnichannel patient communications enables healthcare organizations (HCOs) to connect with patients according to their communication preferences.
04:37 pm
February 01, 2024
With a majority of healthcare organizations lacking proper technology to address HIPAA compliance, it’s imperative that quick action is taken to avoid serious security and data privacy breaches. Our comprehensive guide provides you with all you need to know to address this time-sensitive issue.
05:23 pm
August 08, 2022
Despite technological advancements, clinical trial recruitment is often still performed in the same way it was done during the 1990s. By failing to implement new technologies, research companies are missing opportunities to create impactful treatment options more cost-effectively. For trial administrators, a digital-first recruitment solution can redefine patient recruitment by engaging suitable patients through a targeted, interactive experience that makes them feel valued. RingCentral’s comprehensive, customizable cloud-based communications platform enables research companies to maximize efficiency and empower patients across all recruitment stages.
05:19 pm
August 08, 2022
In healthcare, collaborative communications are critical for success. Members of a care coordination team must work together closely and share information with one another to ensure positive patient outcomes – while still staying compliant with HIPAA regulations. Using non-compliant channels for communication between care teams can result in heavy fines and damage to a provider’s reputation. However, HIPAA isn’t static, and maintaining compliance requires staying up to date with changes in the law, which creates an additional burden for providers. RingCentral’s cloud communications platform makes it possible for providers to communicate and collaborate with multiple secure and HIPAA-compliant tools such as video, chat and file-sharing.
04:49 pm
August 08, 2022
The No Surprises Act, which seeks to increase transparency regarding medical billing and patient cost-sharing responsibility, was signed into law in late 2020 and went into effect January 2022. Although the No Surprises Act seeks to relieve some of the worries patients have about cost of care, it creates increased pressure on healthcare payers and providers. To stay compliant with the No Surprises Act and build transparency regarding pricing and patient costs liability, a member education and communication strategy is key. RingCentral can help payer organizations implement a communication plan that educates and engages members.
