On this podcast Susan Collins, Twilio’s Global Head of Healthcare Services, talks over the changing landscape of healthcare and the need to consider both the provider and the patient when thinking about consumerization. Susan has extensive experience managing through shifting regulatory and reimbursement models, has provided trusted counsel to executives seeking insight in rapidly evolving markets, and is passionate about developing solutions that create a measurable difference in the world  

Listen above to hear how Susan defines consumerization in relation to healthcare and the strategies organizations can take to create a sustainable patient-focused experience that enhances value-based care.