Group of healthcare workers sharing a high-five
Success Stories & ROI

Health systems are notching big wins with their IT investments

Having gained some hard-won wisdom about the dos and don'ts of information technology investments in recent years, healthcare providers are getting bolder in their digital transformation spending. And many forward-thinking hospitals and health systems are finding significant clinical, financial and operational ROI for their efforts.

As they roll out new leading-edge technologies – AI and automation, telehealth and remote monitoring, EHR optimization and patient engagement – they're realizing lasting positive outcomes for their patients and their bottom lines. Here is a regularly updated list of deep-dive case studies showing how providers of all shapes and sizes are making their tech spend work for them.

Photo: Cecilie_Arcurs/Getty Images

Wes Whitaker of Premise Health on data analytics
News
The tools have helped the health system grow demand for data-driven healthcare services, measure...
By Bill Siwicki |
Heather Holmquist, RN
News
With automation, turnaround times are now 40-45 days – way down from 90-120, previously. And...
By Bill Siwicki |
Dr. Stephen Erickson of Jefferson Healthcare on POCUS
News
POCUS has proven itself a cost-effective diagnostic tool that enhances the physical exam, says one...
By Bill Siwicki |
Tina Hunter of Prisma Health on patient rounding
News
Once they're found, "we can systematically improve processes," says the health system...
By Bill Siwicki |
Tejal Raichura of Children's National Hospital on telemedicine
News
The organization is using cell phones, data plans and telemedicine to help low-income families with...
By Bill Siwicki |
Physician doing ultrasound at Children's Hospital Colorado
News
A maternal fetal medicine physician at Children's Hospital Colorado shares a virtual care...
By Bill Siwicki |
Matt Mastenbrook, DPT, of Baylor Scott & White Institute for Rehabilitation
News
For one clinic with Baylor Scott & White Institute for Rehabilitation, using this technology...
By Bill Siwicki |
Alexandre Chan of UC Irvine on ePRO
News
The chair of clinical pharmacy practice details how the organization got, for example, racial/...
By Bill Siwicki |
Tim Wilson of the Nebraska DHHS on telemedicine
News
With a shortage of emergency medical service workers in the state, one telehealth service brings a...
By Bill Siwicki |
Wes Williams of WellPower on AI scribe technology
News
Therapists at the mental health provider are quite happy with the results – mean time to...
By Bill Siwicki |
Julia Dolan of Cerebral on AI
News
Cerebral has decreased time spent on audits by 78% and has seen an even bigger improvement in...
By Bill Siwicki |
Matt Alley of Posterity Health on digital male fertility treatments
News
With the digital intake process, 70% of patients now complete their intake forms within 10 minutes...
By Bill Siwicki |
Nick Sarantis of Baptist Health on telemedicine
News
The health system deployed comprehensive virtual care devices in all of its urgent care clinics,...
By Bill Siwicki |
Milady Cervera of Baptist Health South Florida on population health
News
With help from Oracle, Innovaccer and Salesforce, the South Florida provider is scoring big...
By Bill Siwicki |
Will Lee of AdventHealth on virtual MRI
News
Further, the health system's cardiac MRI services grew by 42% – which significantly...
By Bill Siwicki |
Larry Richardson of AmeriPro Health on AI
News
AmeriPro Health says its homegrown artificial intelligence-enabled predictive modeling technology...
By Bill Siwicki |
News
"By relying on the AI technology to convert information into discrete data elements in our...
By Bill Siwicki |
Yvonne Dooley of Harmony Park Family Medicine on electronic prior authorization
News
Harmony Park Family Medicine also saw turnaround times decrease significantly, with more than half...
By Bill Siwicki |
Tina Esposito of Advocate Health on data integration
News
As more health systems merge, making smart and strategic use of datasets drawn from disparate...
By Bill Siwicki |
Dr. Will Carracino of Lee Health on generative AI
News
Nearly 75% of its clinicians now spend less time working outside of work hours, which has improved...
By Bill Siwicki |
Carolyn Doyle of Northwell Health and FlexStaff
News
The technology enables end-to-end order and staff pool management, fulfillment, compliance,...
By Bill Siwicki |
Dr. Scott Boden of Emory University School of Medicine on physical therapy
News
Patients who otherwise wouldn't have used the health system's physical therapy services...
By Bill Siwicki |
Jennifer Hillman of University Health on medication management
News
A 50% reduction in nurse-created discrepancies at medication cabinets and a 20% decrease in the...
By Bill Siwicki |
Don Elting of Hackensack Radiology Group on AI
News
Using the technology can be daunting because it involves considerable time and careful results...
By Bill Siwicki |
Dr. Innocent Clement of Ciba Health on diabetes and wearables
News
Getting to the unique root cause for each patient has enabled the healthcare organization to reduce...
By Bill Siwicki |
Brian Hodgkins of Desert Oasis Healthcare on patient engagement
News
Many patients who had 40% medication adherence rates now take their medication 90% of the time. And...
By Bill Siwicki |
Stephanie Weatherly, DNP, RN-BC, of Psychiatric Medical Care on workflow software
News
The clinical analytics tool is improving engagement metrics at Tennessee-based Psychiatric Medical...
By Bill Siwicki |
Larry Smith of Grand Mental Health on telemedicine
News
Officers in Oklahoma can contact mental health professionals from their vehicles, avoiding ER...
By Bill Siwicki |
Jill Davies of Genome Medical on genomics
News
As a result, it can now more easily find clinical trial patients matching ultra-rare diseases or...
By Bill Siwicki |
Benjamin C. Gonzales of Geisinger on telemedicine
News
Launching telemedicine from within the patient portal – which enables the health system to...
By Bill Siwicki |
Krystal Duarte of Ophthalmic Consultants of Boston on exam room management
News
The system provides the data insights that enable the organization to close underutilized clinics...
By Bill Siwicki |
Dr. Vinay Vaidya of Phoenix Children's on EHRs
News
So says Dr. Vinay Vaidya, CMIO at Phoenix Children's, who shows how he and his team...
By Bill Siwicki |
Dr. Chevon Rariy of Oncology Care Partners on digital transformation
News
The group practice's SVP of digital health reveals how she and her team have created new care...
By Bill Siwicki |
Penn Medicine's Perelman Center for Advanced Medicine
News
The clinician-informed data model answers more than 70% of patient questions correctly, reducing...
By Bill Siwicki |
Andy Chu of Providence on tech spinoff
News
This new scalability is possible because spinoff Praia Health's Consumer Platform does the...
By Bill Siwicki |
Maria Johnson and Aaron Tate of the Center for BrainHealth on virtual care
News
The center created the Charisma Virtual Social Coaching platform. To date, 90% of participants have...
By Bill Siwicki |
Cindy Fedell of Thunder Bay Regional Health Sciences Center on video
News
Thunder Bay Regional Health Sciences Center now relies on videos as part of its virtual care...
By Bill Siwicki |
Rush Memorial Hospital and telemedicine
News
And the telemedicine technology has increased the number of surgeries. It has enabled surgeons to...
By Bill Siwicki |
Tim Skeen of Sentara Health
News
And technology is key, as the health system's new Consumer Data Hub provides a secure 360-...
By Bill Siwicki |
Eric Eckhart of Community Medical Centers of Fresno on AI
News
The provider saw a 22% decrease in one type of denial and an 18% decrease in another. Those...
By Bill Siwicki |
Megan Hamilton of The Eye Care Center of Northern Colorado on EHRs
News
The Eye Care Center of Northern Colorado's new EHR/PM was painful – so it switched again...
By Bill Siwicki |
Bill Manzie, administrative director of telehealth at Memorial Healthcare System
News
The massive public health system now has wait times down to 10 minutes, has decreased low-acuity...
By Bill Siwicki |
Dr. Stephen Dolter of Children's Nebraska on workforce management
News
The health system's CMIO says technology has enabled an array of operational efficiencies with...
By Bill Siwicki |
Dr. Julia D. Andrieni of Houston Methodist on ACOs
News
2017 saw Houston Methodist Coordinated Care Medicare Accountable Care Organization in the 40th...
By Bill Siwicki |
Dr. Renee Allenbaugh of Penn Highlands Healthcare on AI
News
It's also helped decrease the amount of time spent documenting care by about two hours per...
By Bill Siwicki |
Jason Kuder of Oak Orchard Health on EHR and EMR
News
The provider group acquired a practice with a different electronic health record. Today, everyone...
By Bill Siwicki |
Jeff Johnson of Banner Health on digital therapeutics
News
The health system's behavioral health team is measuring a 40% order-to-enrollment rate, with...
By Bill Siwicki |
virtual group therapy telemedicine
News
With waits for individual psychotherapy as long as several months and several thousand outstanding...
By Bill Siwicki |
Maximilian Maile of Parkview Health System on Epic EHR patient portal
News
"The more users on the platform, the stronger the platform becomes," says the health...
By Bill Siwicki |
Stephen Kapa and the telehealth team at FirstHealth
News
With telemedicine, the time for patients coming out of the ER or a convenience clinic to see a...
By Bill Siwicki |
Ann & Robert H. Lurie Children's Hospital of Chicago and patient portals
News
Today, 91% of patients have logged into their account within three months of an encounter, says its...
By Bill Siwicki |
Dr. George N. Pavlou of Gastroenterology Associates of New Jersey on telehealth
News
Hybrid collaboration enables multidisciplinary care, standardized outcome measurement and more...
By Bill Siwicki |
David A. Higginson of Phoenix Children's Hospital on telemedicine
News
The chief innovation officer at Phoenix Children’s lived up to his title when he enabled...
By Bill Siwicki |
News
The New York health system also successfully migrated, consolidated and shut down data centers and...
By Bill Siwicki |
Dr. Carney Taylor of Eastern Nephrology Associates on EHRs
News
The practice's optimal start rate – when a patient begins dialysis at home, receives a...
By Bill Siwicki |
Covenant Health on philanthropic aid
News
Its use of a special tool to connect patients with aid is an "excellent example of applying...
By Bill Siwicki |
Sentara Health on cloud computing
News
That's an approximately 30% decrease in data center cost, coming from reductions in labor costs...
By Bill Siwicki |
Essentia Health and telemedicine
News
The nurse stroke program manager offers an in-depth look at the virtual care initiative, which...
By Bill Siwicki |
News
Critical patient insights were missing in more than 13% of Denver Health electronic health records...
By Bill Siwicki |
St. Francis Interquest and RTLS
News
Mountain Region CommonSpirit Health's CMIO outlines novel ways RTLS is being used in finding...
By Bill Siwicki |
Dr. Valerie McKinnis of Mountain Region CommonSpirit Health on RTLS
News
Yes, RTLS. Mountain Region CommonSpirit Health's CMIO offers a deep dive into some novel uses...
By Bill Siwicki |
WellSpan Health, which serves Central Pennsylvania and northern Maryland
News
EHR-linked virtual care "allows us to expand our capabilities, creating opportunities to build...
By Bill Siwicki |
Sherri Lewis of BoulderCentre for Orthopedics & Spine on revenue cycle management
News
The orthopedics and spine practice has conducted 4,759 pre-collections estimates and is up to $898,...
By Bill Siwicki |
News
The technology also helps care teams to standardize patient education and care pathways, while more...
By Bill Siwicki |
News
The initiative also provides savings in the form of signing bonuses the hospital would have had to...
By Bill Siwicki |
Albany Med-Columbia Memorial Health on AI
News
The system, built as part of the organization's digital front door, has achieved both clinical...
By Bill Siwicki |
Dr. Richard Tytus on telehealth and EHRs
News
The use of telemedicine technology that lends itself well to combination with in-person care is...
By Bill Siwicki |
Dr. Jonathan Austrian, associate CMIO, NYU Langone Health
News
Teams of clinicians, researchers and educators worked to find artificial intelligence-enabled...
By Bill Siwicki |
Dr. Brett A. Oliver at Baptist Health on patient engagement
News
The outreach program is showing serious clinical ROI by relying on patient-reported blood pressure...
By Bill Siwicki |
Joe Filigno of Bon Secours Mercy Health on experience management
News
The HR team at the health system expanded its family leave program and launched a new recognition...
By Bill Siwicki |
Dr. Vinay Vaidya at Phoenix Children’s on data management
News
Among its success stories, the health system built an app that identifies more than 10 patients...
By Bill Siwicki |
AtlantiCare in New Jersey uses AI for cancer care
News
One of the New Jersey health system's interventional pulmonologists tells the story of how an...
By Bill Siwicki |
News
By reducing the number of flowsheets and their content, they've made documentation more than 10...
By Bill Siwicki |
Musculoskeletal imaging at UVA Health System
News
More than two-thirds of the health system's abdominal CTs, chest MRIs and PET-CTs now have...
By Bill Siwicki |
Allina Health's Abbott Northwestern WestHealth
News
That's been in med-surg and the ICU. In the ED, the health system has discharged 63% of its...
By Bill Siwicki |
Dr. Amy Lu of Denver Health
News
In a partnership with the Denver Housing Authority, the health system has installed on-site...
By Bill Siwicki |
Gwendolyn Lewis, DNP, RN, of One Brooklyn Health
News
At One Brooklyn Health System, tools such as the Brooklyn Health Equity Index survey are helping...
By Bill Siwicki |
Dr. Lynn T. Simon of Community Health Systems
News
Remote patient monitoring has helped the health system boost patient engagement, improve patient...
By Bill Siwicki |
Mount Sinai in New York City
News
The New York hospital's vice chairman of urology and robotics operations explains how a new...
By Bill Siwicki |
Jenny M. Smith of Franciscan Missionaries of Our Lady Health System
News
The Louisiana health system is using the technology to help meet other Quadruple Aim goals of...
By Bill Siwicki |
Dr. Robin Arthur Williams of Ophelia
News
Virtual care provider Ophelia found 56% of its OUD patients remained in treatment for six months...
By Bill Siwicki |
Houston Methodist buildings
News
Further, when using this nurse-facilitated technology in patients’ homes, the percentages of...
By Bill Siwicki |
News
The behavioral health provider's virtual care visits now have higher satisfaction rates and...
By Bill Siwicki |
Dr. Denise Gomez of TrueCare
News
The San Diego-based provider sees around 30 readings per patient per month, showing a high level of...
By Bill Siwicki |
Baptist Medical Center complex
News
The Florida health system has converted more than 7.3 million medication instructions without...
By Bill Siwicki |
Community Health Network complex
News
Since implementing discovery, navigation and merchandising tools, the health system achieved a 300...
By Bill Siwicki |
Simon Hargus of First Settlement Physical Therapy on EHRs
News
The all-in-one practice management system reduced the amount of time a patient needs to spend in...
By Bill Siwicki |
Dr. Kendell Cannon of Herself Health on AI scribes
News
Dr. Kendell Cannon describes how her primary care practice sifted through the hype of artificial...
By Bill Siwicki |
Penn Medicine's Smilow Research Center uses AI
News
Nearly 4,000 medication-related text messages were exchanged between patients and Penny – and...
By Bill Siwicki |
Couple having a telemedicine visit with their doctor
News
Through its virtual care and remote monitoring programs, University of Alabama at Birmingham has...
By Bill Siwicki |
Atrium Health's Sanger Heart and Vascular Institute
News
That's for coronary artery bypass grafting patients at Atrium Health's Sanger Heart and...
By Bill Siwicki |
360 Human Services' Harry Jackson and staff
News
Combined practice management tools have also helped the applied behavioral analysis clinic, which...
By Bill Siwicki |
Dr. Bill Farr Atadas telehealth medication monitoring
News
In two years following 100 new-start opioid use disorder patients, Bill Farr says 94% remained in...
By Bill Siwicki |
Augusta University Medical Center telehealth
News
Also through its Virtual Care at Home program, Augusta has been able to show a reduced readmission...
By Bill Siwicki |
Jackson Health System building
News
"The more efficient we are and the faster we turn around the equipment, the more equipment is...
By Bill Siwicki |
NorthSight building
News
By improving use of its data, the behavioral health agency has been able to help patients obtain...
By Bill Siwicki |
Tampa General Hospital building by river
News
What's more, data work surrounding the early warning system helped spur physician use of...
By Bill Siwicki |
Maximilian Maile of Parkview Health System
News
The Indiana health system has achieved massive success with its patient engagement and telemedicine...
By Bill Siwicki |
Lehigh Valley Hospital
News
Further, the Pennsylvania health system has seen a reduction in the percentage of patients who...
By Bill Siwicki |
The University of Kansas Health System
News
The University of Kansas Health System has boosted overall block utilization by 20% total, prime...
By Bill Siwicki |