OpenAI, the company that developed ChatGPT, is working with Hint Health on a new AI-powered clinical documentation platform they hope will improve the physician-patient relationship by streamlining note taking and transcription.

WHY IT MATTERS
Hint Health has added beta capabilities to its All-in-One clinical platform that enable doctors to record patient consultations or interactions within the app and transcribe them using OpenAI's Whisper API – which can auto-generate clinical documentation using OpenAI large language models (LLMs).

The aim is to help the thousands of direct primary care (DPC) physicians using the Hint platform to have more time to focus on their patients – and to grow their business – and to spend less time taking notes.

Hint and OpenAI say the integration is meant to help DPC docs use technology to "amplify their care rather than replace it," and to support physicians by enabling more meaningful interactions at the point of care and reducing clinician burnout.

"In the hands of the DPC community, we believe AI has the potential to help restore trust and integrity in our healthcare systems," said Zak Holdsworth, CEO of Hint Health, in a statement.

THE LARGER TREND
Generative AI tools such as ChatGPT hold big promise for clinical applications and patient engagement. That's why companies such as Epic and Oracle Health are integrating the capabilities into their EHR offerings.

While some experts say hospitals aren't ready yet for LLM-based patient portals and others caution that providers should stay aware of the limitations of generative AI, it's clear that an array of compelling clinical, financial and operation use cases are showing its transformative potential.

As they integrate generative AI into clinical practice, here are some tips to help provider organizations use it responsibly.

ON THE RECORD
"Our vision is a future where technology empowers, rather than hinders, the doctor-patient relationship," said Holdsworth. "The technological arms race in insurance based care models has for decades led to systematically worse access and experience for patients and doctors, and Direct Primary Care is reversing this trend."

"AI has the potential to revolutionize healthcare in a way that enhances, rather than replaces, human relationships," added Aliisa Rosenthal, head of sales at OpenAI. "We are excited that Hint Health is using OpenAI's technology to bring advanced tools to doctors who share our vision."

Mike Miliard is executive editor of Healthcare IT News
Email the writer: mike.miliard@himssmedia.com
Healthcare IT News is a HIMSS publication.