RevSpring, a healthcare financial and payment technology vendor, has announced at HIMSS22 that EHR giant Cerner has validated the integration of RevSpring's PersonaPay, Talksoft and IVR Advantage systems with multiple Cerner platforms.

PersonaPay is designed to provide a more seamless billing and payment experience for patients and customer service representatives using Cerner software. IVR Advantage aims to allow patients to self-serve for payment 24 hours a day, seven days a week. Talksoft delivers automated phone, text and email messages for healthcare providers using Cerner.

Streamline balance updates and posting

Ohio-based Fisher-Titus, ranked a Leading Top Rural Hospital in 2021 by the Leapfrog Group, has signed an agreement to implement PersonaPay and IVR Advantage to streamline balance updates and posting through Cerner.

"We believe the continuity between printed and digital patient communications, a personalized payment portal and IVR experience, and patient data within the Cerner platform are critical for delivering frictionless payment convenience for our patients," said Laura Lay, senior director of revenue cycle at Fisher-Titus.

"RevSpring's integration with Cerner will enable us to ensure all payment data and communications are coordinated to eliminate confusion for our patients and streamline back-office work for our teams," she added.

The company's long relationship with Cerner and more than 1,500 Cerner clients means value-added services such as PersonaPay can be added without the usual friction associated with a new vendor relationship, said RevSpring CEO Scott MacKenzie.

"RevSpring payment products are proven to help healthcare organizations boost payment performance and patient satisfaction to drive better financial outcomes for providers and their patients, and our pre-service engagement better prepares patients to participate in and pay for their healthcare," he said.

RevSpring is at HIMSS22 in Booth 2279.

Health equity objectives

Elsewhere at HIMSS22, patient engagement technology vendor Sonifi Health has developed new features for its interactive platform that support healthcare organizations' health equity objectives and are designed to help alleviate staff workload challenges.

"Healthcare providers across the country are committed to maintaining a high standard of care for all patients as they lean into technology to overcome the enduring impact of COVID-19, staffing shortages and shifting models of care," said Meghan Seus, Sonifi Health's vice president of product marketing.

"We've partnered with some of our most innovative clients to develop digital health technologies that extend care outside of the hospital stay and into patients' homes; features to equally serve patients with diverse physical and cognitive ability levels; and new solutions to reduce the time staff [spends] away from delivering patient care," she added.

Platform enhancements include:

• Smart hospital room features for adaptive users, including those with paralysis, visual deficits and brain injuries.
• Expanded EHR-integrated features designed to save clinical staff time, with a focus on automations that align with common safety and quality initiatives in acute care settings.
• A scalable approach to enabling inpatient telehealth on the interactive TV, supporting virtual rounding, patient monitoring, and communications between family members and the care team.
• Technologies for patient-led rounding that enable targeted dispatch for service recovery and better use of staff resources.
• Tools to increase patient access to personalized health information across the care continuum, including at home.
• A new analytics portal to identify patient engagement trends and optimize implementations of the Sonifi Health platform.

Sonifi Health is at HIMSS22 in Booth MP9014 and Booth MP9016.

Twitter: @SiwickiHealthIT
Email the writer: bsiwicki@himss.org
Healthcare IT News is a HIMSS Media publication.