Mercy Hospital, a tertiary surgical hospital in Dunedin, New Zealand, has deployed a bedside terminal platform by Rauland Australia.

The Concierge platform combines Rauland's software and services with Siemens HiMed bedside terminal. It supports patient engagement through features including telehealth, on-demand patient education, patient information, electronic meal ordering, patient communications and entertainment. 

This platform has been deployed at Mercy Hospital's newly opened Callaghan Ward which has 22 in-patient beds. A particular addition for this rollout is the SKY TV service provided by Rauland through digital rights management software. 

WHY IT MATTERS

Mercy Hospital's adoption of Rauland's bedside terminal platform is part of their wider adoption of an EMR system. It will soon provide personalised information to patients about the hospital and its services, as well as enable clinicians to access their patients' care plans and medical records at the bedside.

THE LARGER TREND

The Concierge offering was recently adopted by Gold Coast Health in Queensland, Australia to minimise nursing contacts at its COVID-19 wards, as well as to enable remote consultations. The bedside terminal platform also powered ECH Dandelion, a care hotel ran by South Australia-based home care provider Enabling Confidence at Home last year. The 16-suite hotel offered short term care and respite needs for senior patients.

ON THE RECORD

"The Concierge service is a great example of how technology can be used to provide clinicians with timely and efficient access to the information they need to make more accurate decisions, ultimately delivering a higher level of safety and efficient care," said Philippa Pringle, director of clinical services at Mercy Hospital.

"The Concierge Patient Engagement platform was developed to meet the needs of the healthcare sector…The solution represents a step-change from the features provided by the more traditional in-room television," Jason Silby, the hospital's ICT manager, also commented.