Epic, Nordic, Galen Healthcare and Chartis Group won big in the 2022 Best in KLAS Awards, the research and insights firm announced Tuesday.

"The 2022 Best in KLAS report covers over 1,000 solutions. And the technology itself has advanced by leaps and bounds," said Adam Gale, CEO of KLAS Research, in the 2022 Best in KLAS Software and Services report. 

"​​The pandemic has been anything but linear, and we know that across the world, 2021 was a slog," said Gale. "It's no wonder the research shows healthcare workers are more burned out than ever. And still, the market has grown and changed in surprising, positive ways."

For each market segment in its report, KLAS ranks eligible software and service tools by their overall performance score on a 100-point scale. 

Software product scores are based on equally weighted customer responses to 16 numeric ratings questions and four yes-or-no questions, while service firm client feedback comprises nine numeric ratings questions and three yes-or-no questions.

"In general, only one solution from any given vendor may be eligible for Best in KLAS ranking within any given market segment. This solution will always be the vendor's most recent version," noted report authors.

Epic dominated the rankings, winning top overall software suite for the 12th year in a row. It was also named the top overall physician practice vendor, along with snagging nine other Best in KLAS awards.

Meanwhile, Nordic won for top Overall IT Services Firm, along with HIT Implementation Leadership (Large). 

Galen Healthcare took the trophy for Overall Implementation Services Firm, while also winning Best in KLAS in HIT Staffing and Clinical Optimization, HIT Implementation Leadership (Small) and Technical Services.

And for the second year in a row, the Chartis Group won Overall Healthcare Management Consulting Firm – one of its four Best in KLAS awards for 2022.

When it came to most improved products, Infor won for software and Greenway Health led for physician practice.

A selection of additional winners is available below. For the full list, check out the report available on KLAS' website.

Inpatient Clinical Care 

Acute Care EMR (Large Hospital/IDN: >200 Beds) 
Epic 

Acute Care EMR (Community Hospital: ≤200 Beds) 
MEDITECH Expanse 

Clinical Decision Support: Care Plans and Order Sets 
Zynx Health 

Clinical Decision Support: Point-of-Care Clinical Reference 
EBSCO Information Services 

Interoperability Platforms 
InterSystems

Pharmacy Surveillance
VigiLanz

Ambulatory and Post-Acute Care

Ambulatory EMR (>75 Physicians) 
Epic 

Ambulatory EMR (11–75 Physicians) 
athenahealth

Ambulatory Specialty EMR 
PCC 

Home Health (Large: >200 ADC) 
MatrixCare 

Home Health (Small: ≤200 ADC) 
MEDITECH 

Practice Management (>75 Physicians) 
athenahealth and Epic (tied) 

Practice Management (11–75 Physicians)
NextGen Healthcare 

Small Practice Ambulatory EMR/PM (≤10 Physicians) 
NextGen Healthcare 

Financial, Revenue Cycle and HIM 

Claims Management
Quadax

Clinical Documentation Integrity
Iodine Software

Credentialing 
ASM 

Data and Analytics Platforms 
Innovaccer 

Data Visualization and Reporting 
Tableau 

Artificial Intelligence: Data Science Solutions 
ClosedLoop.ai 

Patient Flow 
Epic

Scheduling: Nurse and Staff 
QGenda

Scheduling: Physician 
QGenda

Speech Recognition: Front-End EMR 
Nuance Dragon Medical

Value-Based Care

Patient Outreach 
WELL Health

Patient Portals
Epic 

Population Health Management 
HealthEC 

Remote Patient Monitoring 
Health Recovery Solutions 

Social Determinants of Health Networks 
findhelp (Aunt Bertha)

Video Conferencing Platforms 
Doximity Dialer

Virtual Care Platforms (Non-EMR) 
Caregility 

Security and Privacy 

Access Management 
Imprivata 

Clinical Communications 
symplr 

Healthcare IoT Security 
Medigate

Patient Privacy Monitoring 
SecureLink

Security and Privacy Consulting Services 
Impact Advisors

Services and Consulting

Application Hosting 
Epic 

Clinical Optimization 
Galen Healthcare 

Go-Live Support 
CSI Healthcare IT  

Healthcare Management Consulting 
The Chartis Group 

HIT Advisory Services 
The Chartis Group 

HIT Staffing 
Galen Healthcare

Value-Based Care Managed Services 
Arcadia.io 

Imaging Systems 

Cardiology 
Fujifilm

Image Exchange 
Ambra, an Intelerad company, DG Suite

Oncology: Medical 
Epic 

Oncology: Radiation 
Varian 

PACS (Large: >300K Studies) 
Sectra 

PACS (Small: ≤300K Studies) 
Sectra 

Speech Recognition: Front-End Imaging 
3M 

Universal Viewer (Imaging) 
Philips 

Vendor Neutral Archive 
Fujifilm 

Payer Solutions

Care Management Solutions (Payer) 
ZeOmega

Payer Claims and Administration Platforms 
HealthEdge 

Payer IT Consulting Services 
Change Healthcare 

Payer Quality Analytics 
MedInsight 

Risk Adjustment 
EXL

Kat Jercich is senior editor of Healthcare IT News.
Twitter: @kjercich
Email: kjercich@himss.org
Healthcare IT News is a HIMSS Media publication.