In order for a service-oriented approach to succeed at becoming part of the department or organizational culture, there will have to be an eventual recognition by management, if not leaders, of what services you provide.
Service oriented culture. The very mention of the phrase can cause a variety of reactions in people ranging from the ambiguity of “I think I know what Service is…” to the eye-rolling “Oh, great – another buzzword that we are going to have to suffer through until the next one” mindset.
