Reddit sleuths Healthcare.gov woes
A user called bmorearty wrote that “the team did a lot of things right, not the least of which was open-sourcing the project on GitHub (even if it wasn't until after the release). That's how you get good feedback from the development community. I mentioned that choosing to deploy it as static HTML was also a good decision in terms of the ability to handle load. And sure, they did some things wrong (such as not combining CSS and JS), but those things are easily fixable and I feel that overall they are to be commended for the things they did right. One more thing they did well, although it has nothing to do with scalability: I think it's great that they created it to work well on mobile devices from day 1, using responsive design. Lots of people will be accessing the site from their phones. It's nice that the team creating healthcare.gov took care to make the site work well for those people.”
HHS, CMS and federal contractors, meanwhile, are trying to address problems they find through testing and that are reported from users, all while asking for patience from would-be shoppers and encouraging them to visit assistance centers or to call and speak with navigators.
From Twitter:
@HealthCareGov finally got account created. login goes to blank page. When are updates going to fix that? #wanttogetcovered
@rnewton86 We are working to address that issue ASAP. Thanks for your patience.
@HealthCareGov Hi. Is there something wrong w/ Tennessee access? I've tried and tried. Get past 3 step set-up, told to try again.
@ahuntre Thanks for reaching out. We're aware of this issue & have engineers working to address it. Thanks for your patience.
Day 7 of my attempt to sign up for ObamaCare via the @HealthCareGov website. Day 7 of continued errors & no assistance from chat or twitter
@shannonkish Thanks for your patience. Call us at 1-800-318-2596, we can give you personalized help.
