Hospital and health system C-suite executives and health IT leaders know the patient experience is crucial to ongoing success in healthcare.

The question is: How to continually improve it?

This week's podcast looks at what's on the horizon for the patient experience and seeks to answer that question. Our guest, from Press Ganey Associates, a patient experience consulting firm with 40 years of experience in the field, is Chrissy Daniels, chief experience officer.

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Talking points:

• The patient experience must prioritize accessibility and equity in patient care.

• The patient experience in 2024 needs to explore innovative approaches to patient engagement and education.

• Provider organizations must emphasize the importance of integrating cutting-edge technologies to enhance the overall patient experience.

• What are the technologies and how should they be used to boost experience?

• Hospitals and health systems must explore the potential of using data analytics and AI to personalize patient care.

• Provider organizations need to recognize the growing importance of mental health in patient experience.

More about this episode:

Improving the patient experience is a two-way street

DEI in patient education improves engagement, lowers costs

Epic-linked text messages enhance patient experience, improve outcomes at Community Health Network

Showcasing new tools for patient experience and population health

Using device data to improve patient experience

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Email him: bsiwicki@himss.org
Healthcare IT News is a HIMSS Media publication.