CHICAGO – Generative artificial intelligence presents opportunities across provider functions and changing patient experiences, says Erik Barnett, North America advisory health and life sciences lead and digital advisory practice leader with Avanade, a digital, cloud and advisory service provider to healthcare and other industries.

"It's hyper-personalized, and so this makes it interesting," he said today at the HIMSS23 here. 

With chatbots, there is usually "a dead end somewhere." However, large language models like ChatGPT take it to the next level, and the use of AI has drastically changed in mere months since OpenAI launched it in November 2022.

Barnett presented use cases and spoke about the potential for generative AI to act as a co-pilot in helping to address the healthcare industry's business and clinical challenges – such as clinician burnout and achieving interoperability – as well as how it can improve the patient experience. 

Burnout is evident in nursing shortages and doctors reporting that they are spending more than two hours each day doing paperwork, he said.

For clinical intelligence, generative AI is very good at summarizing information. This can be especially helpful for patients who have multiple conditions, he said.

Utilizing machine learning for topic analysis and pattern recognition can also change patient experiences, while sentiment analysis can identify how they are feeling.

Pattern recognition, for example, can answer questions about patients, such as when they reported having pain, said Barnett.

"Was it at a certain time of the day? Did they have pain in certain parts of the body at certain times of the year?" 

Patient discharge documents are another use case where generative AI can take generic information and make it very personalized. They can be based on a patient's specific past medical history and what happened in that appointment with the physician and the care team.

It could be very helpful for patients to go back and look at that interaction in greater detail.

For example, "When someone tells you have a cancer, you don't hear another word," Barnett said.

In value-based care, where the goal is to reduce hospitalizations, readmissions and emergency room visits, generative AI could improve care plan adherence by personalizing care plans. 

"It's more likely that a patient follows through and takes their medications as appropriate, but also is motivated to be a part of that plan," he said.

Andrea Fox is senior editor of Healthcare IT News.
Email: afox@himss.org
Healthcare IT News is a HIMSS Media publication.