With the latest advances in technology, hospitals are changing the way they communicate with their patients, realising that some struggle remembering and processing written and verbal information given before, during and after treatment.

The lack of access to tools that would give patients the necessary resources to make a faster recovery makes them less active in their treatment, putting more strain on clinicians that already find themselves under an immense amount of pressure. 

At the same time, there is great economic potential in creating intelligent hospitals that predict a patient’s needs and offer personalised services while also freeing up resources.

By using a platform called Emento, hospitals are now able to create communication plans and populate the My Digital Care Guide app with their content, be it text, video and pictures.

Through the app, patients receive the right information at the right time in their treatment, which increases their knowledge and level of preparedness. They can use it to send messages to a clinician, who can answer when it fits their schedule, and also receive information on nutrition, notifications about upcoming appointments and others.

By using this tool, hospitals have access to data-driven insights, as they can follow the patient’s use of information, measure engagement rates and even predict last-minute cancellations. The data is used to continuously improve and customise the information shown.

At HIMSS20, Pernille Greisen, head nurse at the department of orthopaedic surgery of the North Zealand Hospital (NHN) in Denmark, will share her findings creating and using My Digital Care Guide for all patients undergoing orthopaedic surgery.

The Danish hospital reportedly experiences 30,000 absences and cancellations a year, amounting to a loss of over 20 million DKK (Danish Krone) or nearly three million US dollars. When launched in May 2018, My Digital Care Guide included four treatments. However, the feedback received by NHN was so promising that the project was scaled to include an entire hospital section, encompassing 7,000 yearly operations and 45,000 outpatient visits.

Joining Greisen, Joan Dürr, head midwife at the department of gynaecology and obstetrics at the Aarhus University Hospital, also in Denmark, will give a presentation on her experience transforming clinician-patient communication in her department.

To get an in-depth customer presentation of My Digital Care Guide, join the Nordic delegation at HIMSS20 this March in Orlando.  

Greisen and Dürr will be speaking on Tuesday, March 10 from 1.30-2.30pm in the Nordic Delegation Room (331A) at HIMSS20.