Te Whatu Ora tries out BioStickers for remote patient monitoring at home

Te Whatu Ora – Health New Zealand is trying out a new remote patient monitoring device for COVID-19 patients and residents in rural communities. 

The US FDA-approved BioStickers by American medical device maker BioIntelliSense are currently being tested in Counties Manukau and South Canterbury for six months.

The device, which is worn on the upper left chest, continuously captures vital parameters, such as skin temperature, heart rate, and respiratory rate.

Early feedback from the trial reported that users are more likely to stay at home than go to a hospital.

"Health technologies are changing all the time, and we need to think about how we can use [them] to work smarter to help all New Zealanders get the healthcare they need," Health Minister Andrew Little said in a statement.

So far, 50 COVID-19 patients in Counties Manukau and 10 more people residing in rural South Canterbury are being monitored using the device for the trial.

Disability support service Scope turns to cloud-based contact centre system

Australian disability support service Scope is adopting a cloud-based contact centre solution by global customer experience platform NICE.

The organisation has engaged NICE's implementation partner Generation-e to set up the NICE CXone platform, which delivers "frictionless experiences across the entire customer journey".

The cloud platform, which can seamlessly integrate with Microsoft Teams Voice and Contact Center, will equip Scope's contact centre agents with the tools they need to create a personalised resolution, according to a media release.

The transition to a cloud-based system comes after Scope acquired NSW-based Disability Services Australia last year. "As part of this transformation, Scope needed to transition to a more consistent and comprehensive cloud-based contact centre solution that would scale with the business and deliver a platform for future growth," said Glenn Rao, project manager at Scope.

Rao added that NICE CXone offers more features, functionality, and call recording capabilities. "In addition, CXone offered the scalability that Scope needs to support its continued growth across Australia. CXone also lets Scope more easily manage and train staff, which in turn lets the company better support its most vulnerable customers".

MidCentral to replace clinical documentation workflow system

Te Whatu Ora Health NZ – MidCentral is set to implement a cloud-based digital dictation and clinical documentation workflow solution by iMedX to replace its legacy on-premise system.

Based on a news report, the health district was on the market for a solution that will improve its speed of clinical communication. 

It picked the iMedX solution, hoping to cut down the turnaround time in sending out clinical documents. 

MidCentral will implement the system from November, the news report noted.