An adverse incident reporting system implemented by CSC Healthcare EMEA for Denmark’s primary care service will now include secondary care.

The newly incorporated system allows reports on adverse events to be made by individuals, patients and healthcare professionals anonymously. National authorities will be able to collate records to provide studies and issue guidelines to healthcare professionals if needed.

The previous system, launched in 2004, focused only on secondary care and did not fit the needs of providers. “The old system has been less than ideal,” admitted Jorgen Hansen, a senior medical officer at the National Agency for Patient Rights and Complaints, which oversees Denmark’s healthcare reporting process. “It was designed by IT experts rather than healthcare professionals, which means it is not intuitive to use.”

In 2010, the National Board of Health invited competitive bids to develop a new system to begin with primary care and eventually expand to include secondary care.

CSC was chosen to implement the system, which is noted for its ease of use and intuitive interface. More refined reporting capabilities enable stakeholders to identify trends and examine detailed information.

“The CSC solution automatically scours through records, enabling us to compile reports tailored to the type, time, and location of incidents," said Hansen. "It means we can give the authorities the most relevant and up-to-date recommendations possible."

Once the system has gone through testing and has been fully implemented, the National Agency for Patient Rights and Complaints will start work on a solution that will combine reporting for compensation and insurance.

Merging all three channels, or opening up the data between the current silos could further the benefits of the reporting system.

“If we have access to this additional information, we’re sure we can learn a great deal more to pass on to the healthcare authorities, so that’s the next area of interest for us,” Hansen said.