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"We can't do it alone," said the greatest gymnast of all time.

Technology and business operations leaders from Medical University of South Carolina offered some useful tips and strategies on collaboration, continuous improvement and more at HIMSS25 on Wednesday.

Challenging staff coordination, problems with patient flow, poor equipment management – these are responsible for significant waste, says the CEO of Kontakt.io. Succeed with those, then move on to the exciting things like artificial intelligence.

Invest in open, scalable infrastructure to ensure long-term adaptability, reduce technical debt and position to integrate emerging technologies without costly overhauls, advised Jeff Fallon, CEO of Vibe Health by eVideon.

And to deliver a seamless patient experience, providers should take a holistic approach to payment processes, considering touchpoints including in-person locations, phone services, online platforms and mobile apps, says TrustCommerce at HIMSS25.

"The future of healthcare depends on vendor-neutral interoperability, ensuring technology works for care teams rather than complicating their jobs," Sandy Saggar of Connexall contends.

At HIMSS25, Gen. Paul Nakasone, former director of the National Security Agency, said the unique challenges and opportunities of artificial intelligence in healthcare mean, "we all must be willing to take a few microsteps."

In a HIMSS25 interview, a consultant specializing in the Electronic Medical Record Adoption Model walks through the process and discusses plans for the hospital to hit Stage 7.

Dr. Colin Banas of DrFirst says AI innovations, for one thing, are eliminating long hold times and back-and-forth calls between providers, insurers and pharmacies – easing frustration and giving patients greater control over their care.

It aims to assess the population-level impact of its predictive cardiovascular disease risk tool.