It’s no secret that the digital revolution in healthcare has resulted in new pressure for providers and administrators alike as the struggle to keep up with documentation requirements.
With an eye towards relieving some of that pressure, Michigan Medicine recently announced it will integrate a suite of 3M Health Information Systems’ AI-enabled solutions across its 3 hospital, 125 clinic system. Among other things, the new technology will provide clinician and revenue cycle solutions to simultaneously improve clinical EHR documentation and reduce physician stress, while also reducing administrative inefficiencies.
“Michigan Medicine has a long history of cutting-edge research and premier patient care,” Professor of Otolaryngology-Head and Neck Surgery and University of Michigan Health System’s Associate Chief Medical Information Officer, Jeff Terrell, MD said at the time of the announcement. “To advance this mission, we plan to use 3M technology to ease the documentation burden and streamline EHR work for Michigan Medicine providers and staff across the continuum of care settings, to create more time for their value-added patient care activities.”
The contract includes computer-assisted physician documentation (CAPD), virtual assistant solutions, 3M M*Modal Fluency Direct front-end speech understanding, and automated clinical intelligence capabilities provided by 3M M*Modal CDI Engage One and 3M M*Modal HCC Management.
The AI solutions will streamline communication processes between revenue cycle teams and clinicians while also creating accurate and actionable data that can help healthcare leaders provide higher quality care.
The suite also includes the 3M 360 Encompass System, a healthcare solution used by more than 2,000 healthcare organizations across the country. The program utilizes computer-assisted coding, CDI workflows, and concurrent quality metrics and analytics in order to improve the quality of care.
“Michigan Medicine believes that technology is one way to become more efficient, reduce cost and reduce administrative burden for our clinicians,” said Benjie Johnson, chief officer of revenue cycle management at Michigan Medicine. “It is our goal in the next few years to effectively use ambient technology that will free up clinicians and enable them to focus on patient care.”
In addition to its hospitals and outpatient clinics, Michigan Medicine includes the University of Michigan Health System and Medical School, one of the state's largest health care complexes.