The top 10 medium hospitals (26-75 IT employees) in the 2013 Where to Work: BEST Hospital IT Departments program know that communication and collaboration are key to building high-functioning teams that meet the needs of clinicians and patients.
Rank: #10
Quincy, Ill.
IT employees: 65
Licensed beds: 340
To foster the balance between customer satisfaction and employee satisfaction, mutual respect and critical thinking are important, but listening – to each other and to customers – is crucial, said Todd Haverstock, administrative director, IS service and infrastructure. “Our department is like family and new hires are quick to identify that they recognize something different (positive) about our culture,” he said.
Read about how Blessing's caring culture puts customers first
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Rank: #9
Fayetteville, Ark.
IT employees: 29
Licensed beds: 366
Whether they’re “behind secure walls tapping on computer keyboards” or performing hardware maintenance around the facility, the IT team at Washington Regional Medical Center never forgets who and what it plays for. “We’re starting to really understand that we could significantly effect patient care,” said IT Director Raymon Nance.
Read about how Washington Regional scores a tech touchdown
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Rank: #8
Terra Haute, Ind.
IT employees: 42
Number of licensed beds: 350
The IT department at Union Hospital, Inc. has a reputation for working well – and closely – with the hospital's clinical departments. "That's one of the things we pride ourselves on,” said Tiffany Bennett, system director of IS. “We need them to tell us their requirements so we can make the systems the best they can be.”
Read about how Union's busy team 'gets it done'
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Rank: #7
Elkton, Md.
IT employees: 26
Licensed beds: 122
Union Hospital of Cecil County CIO Anne Lara makes a point of spending time with all levels of staff to gain an appreciation of their daily work life. “I think they enjoy coming to work because they have opportunities to grow professionally, and they are treated with respect, as valuable contributors to the hospital,” she said.
Read about how Union Hospital takes IT 'beyond the walls'
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Rank: #6
Greenwood, S.C.
IT employees: 65
Licensed beds: 420
Self Regional Healthcare’s IT staff has successfully navigated all the complexities that have come with health reform, said Andy Hartung, director information systems and technology. Hartung is most proud that the department has sustained high productivity while managing the unprecedented demands. “They understand the expectation of success increases every year,” he said.
Read about how teamwork propels Self Regional to the top
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Rank: #5
Salt Lake City, Utah
IT employees (EDW only): 41
Licensed beds: 2,798
Working in an organization that is so mission-driven, so aligned with the care delivery responsibility, along with “the emphasis we put on being a model healthcare system,” ultimately enables Intermountain Healthcare to “get the most out of our folks,” said CIO Marc Probst.
Read about how Intermountain feeds an 'insatiable appetite' for tech
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Rank: #4
Canton, Ohio
IT employees: 26
Licensed beds: 476
The workplace culture at Mercy Medical Center includes flexible schedules and an emphasis on good work-life balance, said CIO Robin Stursa. “We cover for each other,” she said. “It’s that type of cooperation, collaboration and understanding that makes us successful.”
Read about how no one stands alone at Mercy
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Rank: #3
Mattoon, Ill.
Licensed Beds: 128
IT employees: 27
A commitment to work-life balance is a key part of the culture in the IT department at Sarah Bush Lincoln Health System, said CIO Maggie Ratliff. “I make sure [staff] understand that my philosophy is that family comes first,” she said.
Read about how Sarah Bush stresses staff development and career growth
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Rank: #2
Cape Girardeau, Mo.
IT employees: 31
Licensed beds: 280
Saint Francis Medical Center gives bonuses when employees score well on patient satisfaction and quality surveys. It also sends out congratulatory e-mails when team members have been recognized by others for delivering good customer service or for going above and beyond expectations.
Read about how at Saint Francis, accountability drives success
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Rank: #1
Elizabeth, N.J.
IT employees: 38
Licensed beds: 535
Trinitas Regional Medical Center has an employee "pat on the back" program, and the IT folks "are nominated all the time for the things that they do," said CIO Judy Comitto. Not only that, but the team has earned the respect of what some would argue are any hospital's toughest customers: doctors.
Read about how Trinitas staffers demonstrate intense loyalty
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