Patient experience matters, and leading health systems are delving into their own data to determine how to improve it. 

The University of Virginia Medical Center, for instance, applied data visualization and agile management techniques to enrich the analytical potential of its survey data. 

That, in turn, informed how UVA addressed limitations in its reporting and analytics capabilities by first developing a data extraction, transformation and loading process to ingest survey data captured by its vendor into an enterprise data warehouse.

[Also: How analyzing data from online reviews, clinical surveys can improve patient experience]

“This expanded the dimensions of the data and made it possible to fulfill more nuanced reporting requests, most notably those correlated with patients’ electronic medical records,” said Chris Mitchell, a business intelligence developer at UVA. 

Next, data visualization and business intelligence experts used an Agile framework to formulate and develop a selection of metrics most vital to a variety of customers. 

UVA applied those metrics to a web-hosted enterprise dashboard that reports scores and percentile ranks, tracks goal achievement, and allows for comparison across service lines, units, and clinics for several Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys.

Mitchell is scheduled to speak in the HIMSS18 session, “Visualizing the Patient Experience Using an Agile Framework,” at 2:30 p.m. March 7 at the Venetian Convention Center, Palazzo D.

Twitter: @JELagasse
Email the writer: jeff.lagasse@himssmedia.com