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Improving the care experience through technology is at the core of the cardiovascular center's values, says its CIO – who describes how the two-hospital system uses patient feedback to focus on optimal care delivery, and has the accolades to prove it.

Among other wins, St. Luke's University Health Network has reduced length of stay for patients going to post-acute facilities by 0.3 days. This decrease translates into significant bed availability and improved patient throughput.

As healthcare organizations grapple with rising costs and evolving payment models, achieving positive margins is more critical than ever.

The CEO of a telehealth services provider explains why patients being seen remotely by physicians first can also help with accessibility, data integrity and consistency.

The number of telehealth services provided by Children's Mercy Kansas City is astounding. And they get tremendously high patient satisfaction scores. The health system's nurse director of telemedicine offers a detailed tour, with some key advice for her peers.

The group expects support for virtual care to continue after the 2024 election, but urges action as soon as possible to extend pandemic-era telehealth flexibilities past the end of the year.

It will likely adopt the standards of Chinese insurer Ping An for its online family doctor contract service.

OpenNotes and Abridge want to find out, as they team up for a Beth Israel Deaconess Medical Center project to assess and develop new clinical documentation tools powered by artificial intelligence.

Why are the two often so disconnected? And what role can technology play in integrating them? A new CMS accountable care program aims to drive progress, and one expert explains what it means for providers.

Also: Kaiser Permanente reported that an unauthorized party gained access to the email accounts of two workforce members and viewed patient health information.